SHUT MY MOUTH
Originally Published the Week of Sept. 12, 2022 in Western Outdoor Publications
They say if you own a restaurant, it’s inevitable that your employees will steal from you. It’s a very accurate truism.
Having worked or managed 14 restaurants plus a catering business, there’s just no way to watch every single employee every single minute.
We’ve owned our own Tailhunter Restaurant here in La Paz now for 13 years on the waterfront. Employee theft is rampant. It’s blatant. It’s uncontrollable.
We’ve had workers who have been with us for years. Servers, dishwashers, manager, and cooks that we consider family. We trust them.
We provide benefits, vacations, bonuses, health care, personal loans for school and home. Many have never had these perks working for other employers.
If you have a problem, come to Jonathan and Jilly. Close the office door and we’ll figure something out!
Regretfully, some of our best people have been our saddest and biggest disappointments. And our worst thieves.
Everything from stealing tips to even stealing knives and forks.
We’ve caught managers on our security cameras walking out with cases of ribs or boxes of shrimp. We have caughtthem smiling into the camera.
Two of our employees climbed the roof to our upper floors. They stole cases of liquor. That was too easy.
Two hours later they came back. They stole several flat screen TV’s. Just carried them over the rooftops and down a ladder.
One employee broke into our office and stole the entire safe with the payroll! It was bolted to the floor! He was caught smiling into the security camera as well.
On a smaller scale, waiters will jimmy the orders and not give the cashier the full amount. They pocket the difference.
Packs of tortillas disappear or don’t match inventory. A case of beer disappears. What the heck happened to the fish fillets that were delivered yesterday? I know we didn’t sell them.
We recently caught one of our best employees. He’s a young man I’ll call Omar.
Omar came to us and we could see he had some potential. Never worked in a restaurant, but willing to learn. He started in the kitchen. Then became a server.
When we were short-handed one night, he stepped in to help our bartender during an evening rush. The kid liked it and he had talent.
Over the next few months, he developed into one of the best bartenders we had. Everyone loved his concoctions. He was great with the other employees. Omar was a real gem. A rare find. A favorite.
Then, we caught him red-handed on the security cam. He was in the upstairs kitchen helping himself to a pot of rice. Had a nice bowl of it.
Geeze…not him too!
We’ve tried all kinds of ways over the years to curb the theft. Short of firing someone, most don’t work. Stealing continues to a larger or lesser degree.
But darnit…employees are really hard to find these days. Good employees are even harder to find. Good employees that we really like are an even rarer commodity.
So we brought the kid into the office. Omar knew he was in trouble when we shut the door. Or worse.
I’ve always thought of him as “kid.” Anyone under 40 years-old working for us these days is a kid.
We wanted to hear his side of the story and why he was stealing rice. It looked like it wasn’t his first time the way he was easily spooning-up the rice in the video footage.
Why are you stealing food?
“I was really hungry…”
That hung in the air for a moment. The way he said it.
It wasn’t like, you or me getting “hungry” and having the “munchies.”
He started to tear-up. Eyes were watering .
I always thought he was in his mid-to-late 20’s. He was only 20 years old. For the first time, I was seeing him as a real kid.
He really WAS hungry. He had not eaten.
Turns out this was his first real job with us. First time he had been trusted with a position and responsibility.
Talking…listening to this kid really for the first time…
He told us he had been abandoned at an orphanage with his sister when he was 8 years old. Parents just left them.
He bounced around in and out.
Never got any real schooling.
Never really had a stable home situation. Lived with his sister for awhile. They would get kicked out or they had to move. She had her own issues of drugs.
He was never sure where he would be sleeping the next week. The next month. The next day.
But, he always made it to work.
And all his life, there had never been enough food. Not in the orphanage. Not living with others. Not living on his own.
Never enough food. At night, no food security. Not knowing where the next meal is coming from.
He was honestly hungry.
And for the first time, we’re seeing this kid differently.
These days with the shortage of employees we tend to grab anyone who can walk, talk, breathe and show up. We often don’t have time to really get to know many of them.
We can’t. I know we should and we do our best.
We are jamming full-speed. Many of them don’t last anyway these days.
They quit. They disappear. Bring in the next one.
Omar had been a welcome surprise.
And now here was a kid who was simply hungry. For a simple bowl of rice.
We had been ready to possibly fire him. We were raring to give him a stern lecture or rake him over the coals. Make an example of him to the other employees.
Over a simple bowl of rice.
The fire was not there. How could we get angry? He needed a hug and a meal. Not our vitriol.
Just shut my mouth!
We so take things for granted. We Americans hear about people who don’t have enough food all the time.
But they are always “somewhere else.” They are not the people you are in contact with day-to-day.
All of us have full refrigerators and pantries. At 3 p.m., we are “starving” for a bag of chips. Or “starving” for a candy bar. We are “famished” to have dinner.
Just shut my mouth.
We’re going to make some changes. No one doesn’t eat on our watch.
That’s my story…
Jonathan
That's My Story 