CUTTING SOME SLACK
Originally Published the Week of Aug. 11, 2021 in Western Outdoor Publications
Current affairs here in Mexico…
At one restaurant, we sat down to a dirty table. All the other tables weren’t much better. We had to ask the waitress to wipe the table and she looked put out by the request.
At another restaurant, the waiter literally tossed the menus at us onto the table from about a foot away. Turned and walked away.
We’ve waited at other restaurants that we normally patronize and were left drumming our fingers on the table for meals that should not have taken THAT long. I mean, how long does it take to make two plates of fish tacos?
We’ve had clients tell us they went on some kind of booze cruise or some other kind of tour and find out it was delayed because “not enough crew members” or “they had to find another driver.”
We own several businesses here in Mexico and chatting with some other local business owners I guess we’ve got ourselves a labor shortage going on. Sort of like in the U.S., but somewhat different.
We thought it was just us.
For our restaurant it’s been more difficult than usual.
Can’t find a cook. Not enough waiters. We’re down a driver…again. The vegetable delivery guy quit again. The bakery won’t be bringing burger buns for 4 days because they’re short-handed.
We have advertisements all over social media, newspapers, school bulletin boards and other platforms.
Maybe 20 apply. 15 say they’ll be there for an interview.
Maybe 5 show up. Of those, we give 3 of them contracts.
Of the three…two of them actually show up for their first day of work.
One of the two never shows up.
One of the two quits after 2 days. The other one doesn’t show up after 5 days. No phone call. No notice. Just doesn’t show up.
Or the universal excuse, “I have to quit because my mother is sick in Guadalajara.” You have no idea how many times we’ve gotten something like this. Everyone’s parent gets sick in Guadalajara. Right up there with “My dog ate my homework.”
Other business owners are telling us the same thing.
Can’t find people to work.
But, it’s a bit different than in the U.S. where folks find it more economic to sit on the couch with the remote because they’re getting unemployment checks or stimulus checks.
Mexico doesn’t have that luxury. There’s no enemployment down here. Or stimulus checks.
For many folks you work or you don’t eat. So, why can’t we find workers?
Some of our co-business owners with the same issues told me some of it is simply cultural.
“Like the rest of the world, some people just got used to staying at home. If you can ‘get by’ without working, there’s no need to go to work.”
“Many people live together. Especially younger people. You find ‘youngsters’ in their 20’s and 30’s even with their own kids still living in the same house as mama and dad. No one gets kicked out. If mama will keep cooking and washing clothes, there is not much motivation to leave the house. They are spoiled,” is what one business owner said to me disdainfully.
“Some are just looking for the ‘perfect’ job. They have no particular skill or education, but if a job isn’t ‘perfect’ they do not stay and bounce from one menial job to the other.”
One of my amigos agreed, “Yes, if it seems too much like ‘work,’ they quit!”
By no means does this mean everyone has this work ethic. There are many many good hard workers to be found.
But, they are hard to come by .
Or they in such demand, they get snatched up having their pick of positions. And can also command higher pay.
However, with the pandemic rules changing weekly combined with the shortage of workers, service is inconsistent.
For example, the covid rules might say you’re allowed only 30% occupancy at a restaurant or hotel.
Keep in mind that you lost most of your staff last year when everything shut down so you’ve got almost a completely different staff.
Last year’s staff that you had for years. has moved on.
Then, they allow you to increase to 40% occupancy. You optimistically hire and train more people.
You teach them how to cook; wait tables; clean rooms; work at reception; drive shuttles…and with a smile!
Two weeks later, the government knocks everyone back to 30% occupancy.
Or, you you are not sell alcohol after 5 p.m. Or the beaches get closed again.
That pretty much kills all your evening dinner business. You have empty tables. You have empty hotel rooms. People cancel reservations and trips.
So, now you have to fire all the new people you just hired and trained.
Then, the restrictions change again.
And you just need bodies to work. Whoever you can get. Whoever is willing to work.
No real time to train properly. And no one knows how long that person will be working for you either voluntarily or involuntarily.
So, the guy making tacos, is still learning to fry a tortilla. He can’t remember if the fish plate gets beans on the side or rice. Or has never heard of meat “medium rare.” Cooked mean cooking until it’s done.
The guy making your margarita has never worked in a bar before. He thinks a margarita is tequila mixed with orange juice.
They waitress tells you she’s not sure what’s on the menu. She has actually been fired or quit her last 3 restaurant jobs. But, the restaurant owner was desperate to hire someone
The guy driving your shuttle tosses your luggage in the back and gets lost driving to your hotel. Takes 20 frustrating minutes to go 4 blocks.
That’s not to say they’re not trying. Under the circumstances. Seems like most of them are.
Everyone is just trying to get by. I have to remember to cut folks some slack and remember it’s not just us. Or us.
“Dog ate my homework and my mother is sick in Guadalajara.”
It’s just the times we live in now.
That’s my story!
Jonathan
